Patersons Stadium scoops awardsTuesday, October 14, 2014 - 11:05 AM

Patersons Stadium, managed by West Australian Football Commission, was recognised for an ongoing commitment to customer service excellence with a series of prestigious National and State awards during International Customer Service Week last week.

The awards included:

Customer Service Institute of Australia – 13^th Annual Australian Service Excellence Awards

National Awards on Tuesday 7^th October 2014 at Crown Melbourne

Patersons Stadium

• West Australian State Winner - Not-for-profit
•          National Winner - Not-for-profit
•          West Australian State Winner - Customer Charter

David Hall (Patersons Stadium 2013 Employee of the Year)

• West Australian State Winner - Customer Service Leader of the Year
• National Winner - Customer Service Leader of the Year

Customer Service Council - 12^th Annual Customer Service Excellence Awards Gala

Friday 3^rd October 2014 at Duxton Hotel Perth

National Award Category: Outstanding Customer Service Excellence in Hospitality and Retail

Winner: Patersons Stadium

Patersons Stadium General Manager Gavin Taylor said the awards were great recognition for an ongoing commitment to putting the customer first at Patersons Stadium.

“We work hard to ensure that everyone who visits Patersons Stadium has a positive and memorable experience and to receive awards in recognition of this commitment is fantastic,” Mr Taylor said.

“We are especially proud of our 2013 Employee of the Year, David Hall, on his national recognition and also of the entire stadium management team.

“We recognise that managing a Stadium nearing the end of its life requires us to work harder on delivering great fan experiences, through our customer service, food and facilities.

“We have made a significant investment in our capabilities and our 350+ casual staff over the past three years to raise the standards of customer service while increasing customer satisfaction and the quality of the experience for people visiting the stadium.”

Patersons Stadium recently became the first Australian stadium to receive International Customer Service Certification, which was made possible by the collective efforts of the Stadium’s management team and casual staff that work on match days.

The Customer Service Institute of Australia’s (CSIA) assessment of Patersons Stadium identified that the WAFC’s operations were at the “pinnacle of performance in Australia” in aligning an organisation’s customer service and overall business objectives.